Elements and Performance Criteria
- Identify change requirements and opportunities
- Identify strategic change needs through an analysis of organisational objectives
- Review existing policies and practices against strategic objectives to identify change requirements
- Monitor trends in the external environment to identify events or trends that impact on the achievement of organisation's objectives
- Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions
- Review and prioritise change requirements or opportunities with relevant managers
- Consult specialists and experts to assist in the identification of major change requirements and opportunities
- Develop change management strategy
- Undertake cost-benefit analysis for high priority change requirements and opportunities
- Undertake risk analysis, identify barriers to change, and agree and record mitigation strategies
- Develop change management project plan
- Obtain approvals from relevant authorities to confirm the change management process
- Assign resources to the project and agree reporting protocols with relevant managers
- Implement change management strategy
- In consultation with relevant groups and individuals, develop communication or education plan to promote the benefits of the change to the organisation and to minimise loss
- Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals
- Consult with relevant groups and individuals for input into the change process
- Identify and respond to barriers to the change according to risk management plans
- Action interventions and activities set out in project plan according to project timetable
- Activate strategies for embedding the change
- Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives